Of course! We're 100% committed to making you happy. Each CHILL CAP® that we ship out is hand checked by a member of WAKEBAKE Co. before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us us within 72 hours of the date of delivery. We will work with you to guarantee your satisfaction.
Should you wish to return your item(s), please email us with the reason of return, within 10 days from receiving your order (according to the delivery date).
To request further instructions on how to return your order, please email us at firstname.lastname@example.org. Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team.
Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Still not getting your answers? Email us anytime at email@example.com. You can even contact us on Facebook.
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