DELIVERY AND SHIPPING

At this time we cannot ship to PO Box addresses and recommend using our Signature Delivery option.

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.

For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.

Standard Shipping: 7-14 business days*

Expedited Shipping: 3-5 business days*

*Delivery dates on our website are estimates provided by the courier and may be affected by weather, national holidays, and some geographic locations. We would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Your order will be shipped in discreet packaging with no visible logos.

If a package is not delivered, please call your local post office for immediate assistance with your parcel. We ask that before contacting the Pax Pros, you make a claim by calling 1-800-ASK-USPS®. Please include the claim number when contacting us via wake-bake.com/pages/contact/.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, don't sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact the WAKEBAKE Co. team at wake-bake.com/pages/contact/.

Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.

Yes, but only before tracking information is sent to you by email. Please include your order number when contacting us via wake-bake.com/pages/contact/.

Yes, once your order ships you will receive a confirmation email with a link to your tracking number.

CHILL CAP® can be delivered to US, UK, IT, NL, FR, DE, & CA.